64bit Sage v30 Issues UPDATE – 01/03/24

Another update to connection problems with 64bit Sage v30

There has been an update to the Sage Knowledgebase Article relating to the known issue that Sage have when using the 64bit version of Sage 50 Accounts v30 with ESET Antivirus.

Sage are currently investigating this issue. To work around the issue in the meantime, you can install a 32-bit version of the Sage Data Objects application on the same computer that stores the Sage Accounts Data. You can Download the 32bit Sage v30 SDO Service from this link: Sage v30 SDO Service

The instructions to resolve the issue can be seen here on the public Sage Knowledgebase: Known Issue: Data Service error message when sending data via SDO with ESET installed

If this doesn’t work for you (it hasn’t for 1 User so far), please refer to the below Blog post dated 20/02/24 UPDATE and you’ll need to uninstall 64bit Sage v30 and install the 32bit version.

The Adept Team

Failed To Connect To Data Service

64bit Sage v30 Issues UPDATE – 20/02/24

An update to connection problems with 64bit Sage v30

We have received a response from the Sage Developers Team which stacks up with the issues a few Users had reported. There is a known issue that Sage were recently made aware when using the 64bit version of Sage 50 Accounts v30 with ESET Antivirus.

The Sage Security Team is in the process of contacting ESET to find a solution. We hope that Sage can get this resolved soon, as the 64bit version of Sage 50 Accounts v30 offers superior speeds and security.

If you experience this issue when trying to connect your Adept Tool to 64bit Sage 50 Accounts v30 you will either need to uninstall the 64bit version and then install the 32bit version or change your Antivirus software. You can download the 32bit version of Sage 50 Accounts v30 by clicking on this link: Sage 50 Accounts 32bit v30

The Adept Team

Failed To Connect To Data Service

64bit Sage v30 Data Service Issues – 20/02/24

Connection problems with Adept Tools and 64bit Sage v30

A few Users have reported issues when trying to connect their Adept Tools to the 64bit version of Sage 50 Accounts v30. We have been unable to recreate the issue in-house and other Adept Users are connecting to 64bit Sage v30 without any problems. This issue is also effecting other 3rd Party Sage Add-On Developers and has been reported to the Sage Developers team.

The error message states that the Tool has “Failed to connect to the Sage Data – (94) Unable to connect to the Sage Data Service.” – “Ensure this computer is switched on or connected to your network. If this problem persists, please refer to: http://www.sage.co.uk/dataservice”.

If you experience this issue when trying to connect your Adept Tool to 64bit Sage 50 Accounts v30 you will need to uninstall the 64bit version and then install the 32bit version. You can download the 32bit version of Sage 50 Accounts v30 by clicking on this link: Sage 50 Accounts 32bit v30

The Adept Team

Failed To Connect To Data Service
32bit Sage 50 Accounts v30 64bit

Winter Break at the Adept Office – 06/02/24

We’ll be closed for a short Winter Break

The Adept offices will be closed on Friday 9th February for a well deserved break! Once our power packs are fully recharged we’ll re-open the office doors on Monday 19th February. I’m afraid our Data Repair Service will not be available during this period.

During this time our Telephone lines will closed but our Email Support will continue, though response times will be slower than usual I’m afraid. You can still get Trial, Full & Annual Renewal Licences as our systems for this are Automated.

Don’t Panic! Our great website has plenty of Help material and Videos available from the Support Menu & YouTube link above, including the most popular Add-On FAQs, Installation, Upgrades, Annual Licence Renewals, Downloading Again and much more. You’ve also got your Help documentation for the Adept Add-On which you view by selecting Menu>Help.

If you do experience any issues with an Annual Renewal on our preferred Payment Providers website, please email us and we’ll send over a payment link from our secondary provider, please note that there may be a delay of 24/48 hours before you receive this request.

The Adept Team

Keep Calm
Taking a Break

Upgrading to Sage v30 (2024) – 25/01/24

Once again Sage have failed to provide us with the Beta Version of the new Sage upgrade and only by chance we spotted the v30 Pre-Release download two days ago! We are now working hard to upgrade all of our Add-Ons for this new version of Sage 50 Accounts.

If your Adept Add-On is mission critical, before doing the next major version upgrade of Sage from “v29 or below to v30” you should check our website first.  There’s two places you can check to see your Add-Ons Sage version compatibility.

On our Category pages for the Add-Ons it can be seen in the top right hand corner of a Tools tile

On the Add-Ons Tool page in the Add-On Compatibility and Pricing Section

We’ve started work on the upgrades and last year we had the v29 release of our CSV Import & Export Add-Ons out before Sage was! However, don’t take this for granted (especially as we’ve only just got v30) and please check as we’ve said above. Most of our Adept Add-Ons will be upgraded within 2/4 weeks of Sage v30 being released, with the exception of the Code Changers & Viewer Tools as these take a little longer to do.

The Adept Tools Team

Adept Computer Support Limited

Adept Add-Ons

How to check if your Adept Add-On is compatible with a version of Sage.

  • Currently this is showing that the Add-On works with Sage 50 Accounts v29
  • Unless otherwise stated, the Add-On will also work with any minor version number updates such as v28.1 or v29.2
  • Our Adept Add-On Tools are backwards compatible when it comes to Sage versions and most go back to v8, but you should check in the page for the Add-On you have before proceeding.

Add-On Compatibility and Pricing

  • Compatible with Sage 50 & 50cloud versions 8 to 29.

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