Check that your Adept Add-On is up to date
All v16 and higher Adept Add-Ons for Sage 50 & 50cloud now include the ability to Check for Updates over the Internet. On most of our programs you can perform this check by pressing the button on the About Dialog. If an update is found it will be downloaded and installed automatically, Windows 10 users must run the Tool from Start>All Apps>Adept Tools by right clicking and selecting “Run as Administrator or More>Run as Administrator”.
You should always Check for Updates before upgrading to a new version of Sage 50 or 50cloud.
If you get a message that the updater is unable to connect to the server you should try again later. If you still can’t connect it may be that access is being blocked by your Fire Wall, in this case please contact your IT Support.